Effective date: July 20, 2026
These Terms of Service (“Terms”) govern your use of the website casafilter.com (the “Site”) and the products, installation, and services provided by Casa Water + Air (“Casa,” “we,” “us,” or “our”). By using the Site or requesting our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.
Our services
Casa provides residential and light commercial water and air solutions, including water softening, filtration, reverse osmosis, drinking water systems, emergency and long-term water storage, and whole-home air systems, along with related installation and service. Descriptions of products and services on the Site are for general information and may be updated at any time.
Free water test, estimates, and pricing
Any free water test, consultation, or estimate we provide is based on the conditions observed and information available at the time. Estimates are not final contracts, and final pricing may change if site conditions, required work, or product selections differ from what was originally assessed. Pricing, promotions, and availability are subject to change until a written agreement is signed.
Scheduling and installation
Appointments and installation dates are estimates and may be affected by product availability, weather, permitting, site conditions, and other factors outside our control. You agree to provide safe and reasonable access to the work area and to disclose known conditions (such as plumbing, electrical, or structural issues) that may affect the work.
Customer responsibilities
You are responsible for ensuring that the installation location meets the requirements we communicate, for obtaining any approvals required by a landlord or homeowners association, and for maintaining the systems according to the guidance and maintenance schedule we provide. Failure to properly maintain a system may affect its performance and warranty coverage.
Payment
Unless otherwise agreed in writing, payment is due as stated on your invoice or service agreement. Late or unpaid balances may be subject to fees permitted by law. We may suspend service on accounts with past-due balances.
Warranties
We stand behind the quality of our installation work as described in your written service agreement. Manufactured products are covered by the applicable manufacturer’s warranty, and we will help you access that coverage. Except as expressly stated in a written agreement or required by law, our services and products are provided “as is,” and we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Warranty coverage does not apply to damage caused by misuse, neglect, unauthorized modification, or failure to perform required maintenance.
Cancellations
If you need to reschedule or cancel an appointment, please contact us as early as possible. Cancellation or restocking terms for ordered products or scheduled installations, if any, will be described in your service agreement.
Limitation of liability
To the fullest extent permitted by law, Casa will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or water or property damage not caused by our negligence. Our total liability arising out of or relating to our services or these Terms will not exceed the amount you paid to us for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold Casa harmless from claims, damages, and expenses arising out of your breach of these Terms or your misuse of the Site, products, or services, except to the extent caused by our negligence or willful misconduct.
Website content and intellectual property
The content on the Site, including text, graphics, logos, and images, is owned by or licensed to Casa and is protected by intellectual property laws. You may not copy, reproduce, or distribute Site content without our permission.
Third-party links
The Site may link to third-party websites or services that we do not control. We are not responsible for the content, products, or practices of those third parties.
Governing law
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or our services will be brought in the state or federal courts located in Utah, and you consent to the jurisdiction of those courts.
Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the effective date above. Your continued use of the Site or our services after changes take effect constitutes acceptance of the updated Terms.
Contact us
If you have questions about these Terms, contact us at:
Casa Water + Air
Ogden, UT
Phone: (801) 433-7000
Email: support@casafilter.com